Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ashanco.official@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ashanco.official@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For Skincare & Cosmetic Products

To ensure the safety and hygiene of all customers, our refund policy for cosmetics is as follows:

✅ Non-Refundable Items:

• Opened or used skincare and cosmetic products

(Due to hygiene and health regulations, we cannot offer refunds for items that have been opened or used — including cases of change of mind, personal scent or texture preferences.)

• Products specially sourced or ordered at the customer’s request

(Once confirmed, these orders cannot be canceled or refunded.)

📌 Refund or Exchange Eligible Only If:

• The item was damaged during delivery

• The wrong item was shipped

In these cases, please contact us within 48 hours of receiving the product and include clear photos as evidence.

⛔ Important Notes:

• Please carefully review the product name, version, and shade before placing your order.

• Change-of-mind returns are not accepted.

• No refund or exchange will be processed without proper evidence or verification photos.

Thank you for your understanding.